A simple path when an item is not right

Returns & Refunds

Review the expected return workflow, eligibility and refund process.

Open your order

Choose the item and explain why you are requesting a return.

Receive instructions

Follow the seller or marketplace packaging and drop-off guidance.

Inspection and refund

Eligible items are reviewed before the refund is issued.

Typical eligibility

Items should normally be returned within the stated return window, in the condition received, with included accessories and packaging. Hygiene, personalised and final-sale items may have restrictions.